Zinnia is a family owned business dedicated to bringing an entirely fresh and unique shopping experience to people who love jewelry. Our flagship store is in Burlington, VT with an additional shop in Cambridge, MA. Visit our About Us page.

When it comes to jewelry, we aim to share with you a sense of wonder, art, and play. Before all else is our passion for delighting customers. We hope for you to be wowed by our unique and varied product, our great prices, and our warm appreciation of each and every customer. Not to mention free standard shipping on all orders over $30, free insurance on all orders, and a 30-day no questions asked return policy.

Zinnia welcomes your questions regarding any of our products or your purchase. Our customer service team is available Monday through Friday, 9am to 5pm EST. Feel free to contact us via our toll-free telephone number 1-888-864-1706 or by email at customerservice@zinniastores.com. We try to respond to email inquiries within one business day during our normal hours of operation. Visit our Contact Us page.

Members of the press are encouraged to contact Zinnia via email at press@zinniastores.com.

When you sign-up for our mailing list, you will receive exclusive information regarding Zinnia's promotions, new products, contests, and new entertainment content. To find out more, view our Privacy Policy.

If you choose at any time to no longer receive communications from Zinnia, either by email, telephone, or postal mail, simply email us at customerservice@zinniastores.com. To find out more, view our Privacy Policy.

Zinnia currently accepts the following credit cards for payment: Visa, Mastercard, American Express, and Discover.

Zinnia is committed to keeping your personal information secure, and makes every effort to protect against its loss, misusage, or alteration. To protect your data, we use a variety of technologies and processes. Zinnia protects and encrypts your order information using Secure Sockets Layer (SSL) technology as it is transmitted over the Internet. Additionally, Zinnia has partnered with various third-party companies, including Thawte, to ensure each transaction is as secure as possible. Visit our Secure Shopping page.

Zinnia ships all of its jewelry with our custom packaging and personalized message (where requested). Our decorative boxes are perfect for gift-giving, or for storing your jewelry at home. For security reasons, all of our products are shipped in unmarked boxes or envelopes. Find out more about Zinnia's exclusive packaging.

Zinnia always gives you the option to include a personalized message with any purchase, at no additional cost to you. During the checkout process, simply indicate that you would like to include a personalized message and fill out the appropriate field. If you have any questions, or would like assistance with sending your gift, our Customer Service Department would be happy to help you via phone or email.

Sure! Zinnia will happily ship your purchase to a gift recipient of your choosing. Simply indicate the appropriate shipping address as it differs from your billing address. We will make sure your gift is promptly sent to the recipient and include your personalized message (if applicable).

Zinnia offers free USPS First Class Mail or USPS Priority Mail shipping on all orders over $30. Your shipping charge will be presented to you upon checkout. If you need your order sooner, we can accommodate your request by shipping your purchase via USPS Next Day Express Mail Service for an additional $25.95. Find out more about Zinnia's Shipping Policies.

Zinnia follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order. At this time, tax will be added to all purchases shipped within the states of Massachusetts (5.25%) and Vermont (6%) with the exception of Burlington, VT which will be 7%.

For the safety and security of your order, all Zinnia orders of $500 or more will require a signature at the time of delivery.

After leaving the Zinnia showroom, orders normally take between 5 to 7 business days to arrive at your door via standard shipping. Please note that the same processing time is required regardless of whether an order is shipped overnight or not. Zinnia cannot always guarantee the availability of all products. If you have ordered an item that is not available or that is delayed, our Customer Service Team will notify you of the situation via email as soon as possible.

Once your order has shipped, Zinnia will send you an email confirmation containing a tracking number (if applicable) and carrier information. At any time if you have questions on the status of your order, you can contact our Customer Service Team at 1-888-864-1706 or customerservice@zinniastores.com.

Yes. Zinnia is able to ship to both Alaska and Hawaii, however shipping times will be longer than the standard times indicated above. If you have any questions, contact our Customer Service Team.

Zinnia is able to ship to military addresses through the UPS, however orders will take longer to ship than indicated above.

Zinnia will charge your credit card for your purchase only after your order has been shipped. Please note that your order will be shipped upon approval of credit. To ensure the security of your online purchase with Zinnia, our customer service team might contact you to gather additional information.

If you decide you need to change or cancel your Zinnia order, contact us as soon as possible via email (be sure to mention your order number), customerservice@zinniastores.com, or our toll-free number, 1-888-864-1706. If your order has already been processed we will be unable to change/cancel it, however like any purchase made at Zinnia, if you are not satisfied you may return your purchase with our 30-day no questions asked return policy.

At Zinnia, we offer a 30-day No Questions Asked Return Policy. To receive credit for merchandise, please follow our policy guidelines. Merchandise must be returned within 30 days of shipping date and accompanied by a valid Return Authorization Code (RA#). Merchandise must be in original condition, tags attached and accompanied by original sales invoice & packing slip.

Simply follow the steps outlined below to return your Zinnia purchase:

1. Contact Zinnia's customer service team to obtain your Return Authorization Code either by phone at 1-888-864-1706 or via our online return form.
2. After receiving your Return Authorization Code, our customer service team will send you a label to affix to your package to be returned.
3. In the meantime, carefully re-package your purchase with all of the original contents.
4. Once you receive the Return Label, simply arrange for a pick-up with your local UPS carrier. The cost of shipping will be deducted from your refund.

Once your return is received, and the product is determined to be in its original condition, your money will be refunded (or credited to your credit card account) less the shipping charges, within 10 business days.

Simply follow Zinnia's Return Procedure to obtain all of the necessary information for processing your return.

No. As per Zinnia's Return Policy, items that have been altered in anyway, including engraving or resizing are unable to be returned or exchanged.

If you have forgotten your password, you can use our "Forgot Password" function available on both the login screen and the Change Email/Password page in the My Account section. Simply enter your email address into the form provided and our system will send you a new, randomly generated password by email within a few minutes of your request. Use this new password to log in to the site. If you prefer to choose a new password, simply use the "Change Password" form once you login.

Yes, simply click the "Remember me" checkbox on the login page and you will be automatically logged in each time you visit the site.

In the My Account section, click the menu option entitled "My Order History". You will see a list of all orders that you have placed on the Zinnia site. Next to each order is a "Details" button that will allow you to view a detailed receipt as well as your order status and tracking information. If your order has been shipped, a tracking number will be provided on this page that you can click to track your package.

Here at Zinnia we define “fashion” jewelry as jewelry that does not contain any precious or semi-precious metals, such as sterling silver or 14k gold. However, that does not mean that fashion jewelry might not be comprised of gemstones (e.g. amber, amethyst etc), or other valuable materials (e.g. swarovski crystals, Czech glass, real leather etc). All our products will have their materials listed under the specs tab on the product pages.

Gold is measured in 24 parts called karats. Thus, gold in its purest form is 24K. 24K gold is typically far too soft to be used in the manufacture of jewelry. Instead, manufacturers add alloys to this gold to strengthen it. 18K gold is 75% pure gold whereas 14K gold is 58.3% pure gold.

There is a misconception that yellow gold is more expensive than white gold because it is “more pure,” however the true measure of gold is in its proportion to other parts, or karats, as mentioned above. Thus 14K white gold and 14K yellow gold contain the same percentage of pure gold, though they differ in the metals with which they are alloyed. White gold gets its color from its alloys, palladium and nickel.

Pure silver, like gold, is too soft to be used in the manufacture of jewelry. Instead manufacturers add alloys to this silver to strengthen it. Sterling Silver is 92.5% pure silver and 7.5% copper (an international standard), whereas other types of silver alloys range between 80 and 90% pure silver and are mixed with a variety of alloys.

Platinum is an extremely rare element, almost 35 times rarer than gold. In most cases, platinum is 95% pure, producing its white luster and keeping it from fading or tarnishing. It is an ideal metal for individuals with sensitive skin, as the pure metal is hypoallergenic.

Titanium is an element, just like silver, gold, and platinum, but what makes it unique is that it has the highest strength to weight ratio of any element. Titanium is stronger than steel, but is over 40% lighter. Today, titanium is used in a variety of products, including space shuttles (over 85% of a space shuttle's structure is titanium). One of titanium's outstanding qualities is its high corrosion resistance, especially to oxygen. Titanium is a "white" metal with a slight charcoal gray hue.

To determine your ring size, the most accurate assessment would be done by a professional jeweler. However, in the meantime, feel free to contact us for assistance in selecting the right size at customerservice@zinniastores.com.

Comfort Fit rings have a slightly curved interior for a more comfortable wear. This is opposed to a 'Traditional Fit' ring which has a flat inner surface.

We value our customers, and to ensure your satisfaction continues after you have purchased our jewelry, we have developed a short list of tips on how to increase the life and wear of your jewelry.

1. Go easy! Jewelry is often comprised of fine, working parts that do not stand up well to excessive force or rough handling
2. When dressing, always put your jewelry on last and be sure to take your jewelry off before undressing.
3. Likewise, wait to put on your jewelry until after using products such as hairspray or perfumes since these might strip any dyes, or react with certain metals.
4. Avoid unnecessary scratches, breakage, or tangles by storing your jewelry separately.
5. Do not bathe or swim with your jewelry, or at any time submerge it in water (e.g. when washing dishes).

Storage: Store your sterling silver piece in a cloth pouch to minimize scratches and exposure to air or light (which in turn leads to tarnishing).

Cleaning: Silver naturally tarnishes when exposed to sulfur or hydrogen sulfide in the air. To clean your silver piece, use a designated silver polishing cloth, like the ones found on this site or in any jewelry store. Should your silver pieces have any gemstones, be sure to check the care instructions of the cloth for a list of stones and materials that should not be exposed to the cleaning chemicals found in the cloth.

Avoid: Exposure to potent chemicals such as chlorine, ammonia, or bleach.

Storage: Store your gold piece in a cloth pouch or the original box to minimize scratches.

Cleaning: Use a detergent-free soap and warm water to soak and wash your piece with a soft toothbrush.

Avoid: Exposure to potent chemicals such as chlorine, ammonia, or bleach. Remove your gold when showering or cleaning, soap tends to add a film that will dull the piece.

Storage: Store your platinum pieces separately and with care to avoid scratches.

Cleaning: Use a detergent-free soap and warm water to soak and wash your piece with a soft toothbrush.

Storage: Always store your pewter piece in its original box and packaging. Pewter is prone to scratches, in some cases even from tissue paper!

Cleaning: Use a detergent-free soap and warm water to wash your piece. Dry the pewter with a soft, dry cloth. Never place a pewter item in the dishwasher. If your pewter piece begins to tarnish, use a polish designated to clean pewter.

Avoid: Exposure to potent chemicals such as chlorine, ammonia, or bleach. Do not use silver or brass polish unless it indicates it can be used on pewter.